G U E S T A R T I C L E
[sm_smlts_dropcap type=”rounded-with-ring” color=”pink”]T[/sm_smlts_dropcap]he quality movement has used the term cost of quality (COQ) for decades. But few organizations have actually adopted a reliable and repeatable method for measuring and reporting COQ and applied it to improve operations.
What COQ Should Do
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About the author:
Gary Cokins, CPIM
Gary Cokins (Cornell University BS industrial engineering/operations research) 1971; Northwestern University Kellogg MBA 1974) is an internationally recognized expert, speaker, and author in enterprise and corporate performance management (EPM/CPM) systems. He is the founder of Analytics-Based Performance Management LLC www.garycokins.com. He began his career in industry with a Fortune 100 company in CFO and operations roles. Then 15 years in consulting with Deloitte, KPMG, and EDS (now part of HP). From 1997 until 2013 Gary was a Principal Consultant with SAS, a business analytics software vendor. His most recent books are Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics and Predictive Business Analytics.
An article “Why Is Solitude the Secret to Enterprise Performance Management (EPM)? by Gary Cokins was published on our website in September 5, 2016.
Performance Management by Gary Cokins – IMA Strategic Finance Book Review
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