Insight into motivation and its role in improving quality
G U E S T A R T I C L E
In the book ‘The new Economy’ Deming stated the four precepts of profound knowledge.
Profound Knowledge is made up of four interrelated components:
When TQM became better known in the 1980’s, there were many articles on “quality control or QC circles’. QC circles typically are front line employees applying a wide range of QC tools in the improvement of localised work processes. This was followed by the formation of self-managed teams that are typically cross-functional in nature. These teams tackle tactical issues and may contribute in strategic decisions.
The paper provides basics of motivation elements as well as in-depth research by E. L. Deci and R. M. Ryan. Both of them did extensive research on motivational psychology. I believe regardless of the times, organizations will find these principles relevant. No matter how strong an organization is in technology, it is the people and process that cause the final win, or loss.
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About the author:
HonSung Yong is an ASQ senior member since 1990. His first appointment as a quality engineer at Novatel mobile communications inspired him to earn CQE and CQA certifications in 1988. Yong is an Ontario registered engineer in industrial and manufacturing engineering. He holds BEng and MSc degrees in engineering and completed doctoral studies in quality management at Virginia Tech. He practised quality engineering in diverse industries including fiber optics, steel fabrication, medical device, and transit safety and reliability. He taught quality as senior lecturer at the City Polytechnic of Hong Kong, SAIT and the University of Calgary.