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Events, Professional Development

How to Coach for Creativity and Service Excellence: Karyn’s Coaching Tips and Tricks

Posted: October 7, 2017 at 9:24 am   /   by   /   comments (0)

Professional Development Event
Professional Development Events are Open to all Public. No membership required.

Topic

How to Coach for Creativity and Service Excellence: Karyn’s Coaching Tips and Tricks
Wednesday, October 25, 2017
Networking & Snacks: 06:00 PM – 07:00 PM
Presentation: 07:00 PM – 08:30 PM
Venue: Lorenzos Pizzeria 2201 Arch Street, Ottawa.  View Map
Tel: (613) 737-3737

Facilitator:
Karyn Ross, co-author of The Toyota Way to Service Excellence.

Executive Summary:
Join Karyn Ross, co-author of The Toyota Way to Service Excellence for an interactive café session on lean coaching tips and tricks. We’ll discuss the role of ‘challenge’ and ‘nurture’ in lean coaching and do a fun, divergent-thinking creativity exercise. You’ll get a ‘sneak peek’ into Karyn’s forthcoming book How to Coach for Creativity and Service Excellence: A Workbook for Lean Coaches (Productivity Press, Fall 2018) and be able to ask Karyn your toughest coaching questions!

What you need to know?

  • Buy your own beverages and snacks
  • ASQ Recertification Units: 0.3

Articles from the author:

(1) Drawing to Help People ‘See’!
(2) ‘Leaning Out’ Processes? or Creating Service Excellence?

About the facilitator:

 

Karyn Ross

Karyn Ross, coauthor of the Shingo Award-winning,  The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 

An internationally acclaimed consultant, coach and practitioner, Karyn is the coauthor of the Shingo award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused on services, Karyn teaches people how to combine creativity with Toyota Way/lean practices. This enables them to create more effective and efficient ways of working so that they, and their customers, flourish, thrive and grow for the long term.

A practicing artist, with an MFA in Sculpture, Karyn specializes in developing people’s ability to confidently use their creativity and critical thinking skills to satisfy customers, solve problems and fulfill their purpose.

A practicing artist, with an MFA in Sculpture, Karyn specializes in developing your team’s creativity and divergent thinking skills so that your organization can flourish, thrive and grow and fulfill it’s purpose. See Karyn’s full profile on LinkedIn.

Book from the author

A Shingo prize-winning must-read for executives, managers, consultants and front-line workers,
(published on September 20, 2016)

 

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