The Human Side of Quality and Continuous Improvement: Additional Tools for the Quality Toolbox

May 8, 2019


5:00 PM to 9:00 PM (EST)

Professional Development Events are open to all public. No membership required.


Date/Time: May 8, 2019 5:00 PM to 9:00 PM EST. 

Venue: Le Salon, NAC, National Arts Center

Duration: 3.0 hrs

Cost: $30.00 ($25 if you bring a guest)

Food: Dinner (included)

ASQ Recertification Unit: 0.3

Presentation Type: Webinar and panel discussion

Member Value: Free Lean Memory Jogger to first 30 pre-registered attendees. Webinar recording to all who pre-register. Door prizes for books if you attend: The Lean Farm, Do Good to Lead Well, The Lean CEO, and more!


Networking: 5:00-6:00 PM

Dinner: 6:00-7:00PM

Panelists and Discussion:  7:00-9:00PM


The Human Side of Quality and Continuous Improvement: Additional Tools for the Quality Toolbox.


ASQ Ottawa Valley celebrates 30 years! We are partnering with the Canadian Public Sector Excellence Network to mark this special occasion. Join us for dinner at the National Arts Centre, and a Panel Discussion.

The Human Side of Quality and Continuous Improvement: Additional Tools for the Quality Toolbox. Jacob Stoller, author of the Lean CEO, will be speaking about the importance of Storytelling in Lean initiatives.  

Michael Hart, founder of HUMAN, will tell a story of how the merging of Appreciative Inquiry and Business Process Reengineering created a transformational human experience in a Trinidad and Tobago government ministry.

See you from 6:00 to 9:00 PM EST.


Shamir Doshi

Host and Panel Moderator

Shamir has 20 years manufacturing experience, most recently managing the CAPA system and an enterprise wide Lean transformation at a leading blood diagnostics company in Ottawa. Shamir was trained in Lean and 8D team methods by mentors who were chosen to bring a medical diagnostics manufacturer to world class standards in quality and Lean. Shamir is a certified Six Sigma Black Belt. He trains Lean at both an executive level and coaches front line staff. He is currently leading a lean transformation at a leading aerospace company in a direct technical and manufacturing engineering role. He recently held a kaikaku event helping an aerospace sensor manufacturer double production throughput while reducing costs and improving quality at the same time. He coaches the Toyota Kata method, A3 problem solving and Kaizen. He has worked with companies in the medical devices and diagnostics, military electronics and displays and aircraft sensors. Shamir received his Masters of Applied Science degree in Materials Engineering from Carleton University in 2004.

Shamir Doshi is Chair of ASQ Ottawa and a Certified ASQ Black Belt. The ASQ (American Society of Quality) is dedicated to improving productivity and quality in businesses throughout the world and is the world’s most recognized Quality certification body.


Michael Hart
Founder and Senior Consultant at HUMAN
Michael Hart has over 33 years experience in Quality Management and Organizational Excellence. He is a member of the National Board of Directors for the Canadian Public Sector Excellence Network (CPSEN), and Chair of the CPSEN Board Advisory Committee. Michael is also a past member of the Executive Board of the American Society for Quality (ASQ) Ottawa Valley Section and an ASQ Fellow with the designations Certified Quality Engineer (CQE), Certified Quality Auditor (CQA) and Certified Manager of Quality/Organizational Excellence (CQMOE). In addition, Michael is a Licensed Associate for Excellence Canada (formally NQI), administrator of the prestigious “Canada Award for Excellence”, and holds a Masters of Business Administration degree with a specialty in Quality Management and Business Excellence from the University of Leicester in the UK.
Jacob Stoller
Journalist and facilitator
Jacob Stoller is an author, speaker, and consultant specializing in communication between experts and outsiders in areas such as Lean management, information technology, accounting, and engineering. A frequent commentator in the business press, Jacob has delivered a variety of learning events in Canada and the US, and authored reports, training materials, and other corporate documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada. Jacob’s recent book The Lean CEO uses CEO narratives to bridge the communication gap between Lean experts and the general business community.