G U E S T A R T I C L E
[sm_smlts_dropcap type=”simple” color=””]1[/sm_smlts_dropcap]
Draw it out to get started
[sm_smlts_dropcap type=”simple” color=””]2[/sm_smlts_dropcap]
If you can’t ‘draw’ it simply, you don’t really understand it…
[sm_smlts_dropcap type=”simple” color=””]3[/sm_smlts_dropcap]
Drawing is a kind of PDCA (Draw…erase…and draw again…)
Drawing can help learners think things through. Just like any other ‘action’ it turns thinking into ‘doing’. So, before learners try out an idea in a big way, ask them to ‘draw out’ what they think it will look like! Drawing doesn’t quite match what’s in their imagination? No problem, erase and draw again…and again…Remember, PDCA is the artistic process too!
Helping our learners rediscover and reclaim their creativity is the first part of creating and delivering service excellence. Starting that process is as easy as picking up a pencil and paper and drawing! Let me know how these exercises go for you! I’d love to hear!
About the author:
Karyn Ross, coauthor of the Shingo Award-winning, The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
An internationally experienced consultant, coach and lean practitioner. Karyn has taught organizations of all sizes, in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to deliver the peak services that each of their customers wants, now and for the future, and differentiates them from their competitors.
While many other Lean consultants focus on implementing tools, Karyn can teach your team how to use Practical Creativity to continuously strive towards service excellence. By developing each person’s capability through Coached Practice, Karyn focus on the means: the ‘how’, and not just the ‘ends’ or the results, because “how we get there is as important as where we are going”.
A practicing artist, with an MFA in Sculpture, Karyn specializes in developing your team’s creativity and divergent thinking skills so that your organization can flourish, thrive and grow and fulfill it’s purpose. See Karyn’s full profile on LinkedIn.
Book from the author
A Shingo prize-winning must-read for executives, managers, consultants and front-line workers,
(published on September 20, 2016)
Copyright information: The article has been published with permission from the author. Title picture is copyright of ASQ Ottawa Valley Section and not associated with the original writing.
[sm_smlts_fancybutton size=”small” color=”orange” url=”http://asqottawa.ca” icon=”image: house”]ASQ Ottawa[/sm_smlts_fancybutton]