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Blog, Quality

Do You Face These Quality Business Case Mistakes?

Posted: June 24, 2017 at 10:25 am   /   by   /   comments (0)

G U E S T  A R T I C L E

4 Mistakes in Your Quality Business Case

The following article by Dan Jacob was first published by LNS Research on May 24.  It describes some of the difficulties quality leaders face in getting management support for tech projects, and offers suggestions for overcoming roadblocks.

very month I am briefed by a few dozen quality leaders regarding their current initiatives. One prominent recurring theme is the struggle to gain top management priority and financing support for larger quality technology projects, such as EQMS (Enterprise Quality Management Software). Money for quality tech can be slippery even for those with a pressing need, but making these common mistakes really compounds the problem.

Business Case Last

It’s surprising how often organizations expend effort to select technology without ensuring that they are solving a problem, which is meaningful outside their department. Very often, teams pursue technology because they are experiencing pain of some sort. “Our suppliers shut down production!” or “Our customers are screaming – could we have caught this in production or design?” or “Oh shoot we just failed the audit – wonder if that’ll cost us.”

All of these problems seem important to those in the midst of them, and teams have a notional idea of benefits. Often, if enough of these issues stack up, departments are compelled to find a solution. Unfortunately, they often defer computation of benefits as the last step and are left wondering why they can’t gain backing.

…continue the article…

Article Source:

Jacob, Dan. “4 Mistakes in Your Quality Business Case.” LNS Research’s Operational Excellence Blog. LNS Research, 24 May 2017. Web. 30 May 2017. <>. Republished with permission.


About the author:

Dan Jacob

Dan Jacob joined the LNS Research team in November of 2015 and is the Practice Director, and is a Principal Analyst primarily focused on the Enterprise Quality Management Systems (EQMS) practice.  Dan has over 20 years of experience in Quality, Reliability, Risk and Safety across several industries, primarily Automotive, Aerospace & Defense, High Tech and Electronics and Medical Devices.

Previous to joining LNS Research, Dan was the Senior Director responsible for PTC’s Global Quality Solution, covering EQMS, Reliability, Risk and Safety subjects.  Prior to this, Dan helped sell, service and deploy Quality and Reliability (RAMS-TC) solutions for Relex Software Corporation.  Before this, he operated his own firm providing engineering consulting to the Medical Devices and Metals industries.  He started his career at Delphi Automotive in the Process Development and Technology group.

Dan graduated Magna Cum Laude from the University of Pittsburgh with a BS in Mechanical Engineering. View Dan’s full profile at LinkedIn.

The article has been published with permission from the author. Title picture is not associated with the original writing.


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