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Quality

Re-Humanising Work (and Organizations) Through Projects

Posted: July 8, 2018 at 1:29 pm   /   Blog, Quality

G U E S T  A R T I C L E Good Day! Since the industrial revolution, workers have been progressively reduced to numbers, headcount, assets, fixed costs; and organizations have been driven primarily by targets and control systems. Significant innovations in management have mostly focused at doing the work faster and cheaper. Yet, […]

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Quality and the Experience Economy

Posted: May 19, 2018 at 1:17 pm   /   Blog, Quality

G U E S T  A R T I C L E ASQ Influential Voices Roundtable topic: Quality and the Experience Economy How will this shift to an experience economy affect the quality industry? What quality practices can be applied or adapted to ensure success in this new economic structure? The Experience Economy… what is […]

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Quality 4.0 Toolbox

Posted: April 29, 2018 at 10:54 am   /   Blog, Quality

G U E S T  A R T I C L E his toolbox should give you an initial direction for a successful implementation of ‘Quality 4.0’. Use the roadmap. I am planning to publish a comprehensive self-assessment and readiness check summary in the near future. Till then, feel free to approach back with your […]

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Relationship Quality and Business Success

Posted: February 8, 2018 at 8:08 pm   /   Blog, Featured, Quality

F E A T U R E D  A R T I C L E Customer satisfaction data as well as feedback, positive or negative, drives forward thinking, provides opportunities, and promote improvements within an industry or a service department. Key success factors in achieving customer satisfaction can never be considered constant. An organization should […]

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Silence: A Gift to Quality

Posted: January 7, 2018 at 8:02 pm   /   Blog, Quality

F E A T U R E D  A R T I C L E Now that the holidays are over, things will start to heat up again. The daily round of meetings and telephone calls, not to mention the barrage of emails, will replace « Silent Night ». Of course, cooperation is a key component of […]

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Which Way Forward for Quality in Canada

Posted: November 9, 2017 at 10:54 pm   /   Blog, Quality

G U E S T  A R T I C L E This article is a summary of a keynote presentation given by Dan Corbett at the ASQ Canada Conference in Ottawa on September 25, 2017. Canada is embracing a new era of opportunity in international trade, where the quality of our goods and services, […]

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Changing Definition of Quality

Posted: November 9, 2017 at 10:34 pm   /   Blog, Quality

What Did Quality Mean in the Past? Focus on: Conformance to requirements Defects / deficiencies Within specifications The Goal was customer acceptance Examples:   What Does Quality Mean Today? Today, the Customer assumes all products will meet expectations Less than 50% of issues reported by the customer are hard failures The Goal is to surpass […]

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Measuring the Cost of Quality For Management

Posted: October 4, 2017 at 10:41 pm   /   Blog, Quality

G U E S T  A R T I C L E he quality movement has used the term cost of quality (COQ) for decades. But few organizations have actually adopted a reliable and repeatable method for measuring and reporting COQ and applied it to improve operations. Is the administrative effort just not worth the […]

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Quality 4.0 blends new technologies with traditional quality methods

Posted: August 3, 2017 at 6:35 pm   /   Blog, Quality

G U E S T  A R T I C L E What is Quality 4.0? The following article by Dan Jacob was first published by LNS Research on July 26, 2017. uality 4.0 blends new technologies with traditional quality methods to arrive at new optimums in Operational Excellence, performance, and innovation. The new technologies […]

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Generating Value by Using the Seven Basic Quality Tools

Posted: July 1, 2017 at 10:14 am   /   Blog, Quality

G U E S T  A R T I C L E n essential set of graphical, visual tools for your operational excellence toolbox is the seven basic quality tools. Spawned from teachings of W. Edwards Deming and Kaoru Ishikawa sometime around 1950, these tools have become mainstays in a quality professional’s toolbox. Included in […]

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