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Performance

ROI of Quality – myth?

Posted: March 23, 2018 at 11:29 pm   /   Blog, Performance

G U E S T  A R T I C L E ROI (return on investment) is not often associated with ISO, though it is often associated with general quality projects. The business case for investing in ISO… well let’s just be honest folks, it’s really something you HAVE to do generally as it’s driven […]

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Exercising Influence Cross-functionally to Drive Product and Service Excellence

Posted: December 9, 2017 at 1:54 pm   /   Blog, Performance

G U E S T  A R T I C L E Exercising Influence Cross-functionally to Drive Product and Service Excellence  If you are a Quality and Compliance professional, you are very likely a proponent of the idea that senior management’s commitment is essential to the successful implementation of any Quality Management System (QMS). Leadership […]

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Skills Matrix Instructions

Posted: November 25, 2017 at 5:13 pm   /   Blog, Performance

G U E S T  A R T I C L E he Skills Matrix is a collaborative Lean tool to help increase the team’s capacity by cross-training employees. It should be used to create learning plans, not to assess performance. Here is Example of a Skills Matrix for Administrative Assistants, in an Application Process […]

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The Deep Roots of Employee Engagement

Posted: September 9, 2017 at 9:15 am   /   Blog, Performance

G U E S T  A R T I C L E once came home from an international trip to find a fallen oak tree in my front yard that had nearly smashed my house on its way down. Winds had knocked it over after days of rain had soaked the ground and made it […]

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Stereotypes on the Journey Toward Agile Performance Management.

Posted: June 15, 2017 at 7:28 pm   /   Blog, Performance

G U E S T  A R T I C L E Stereotypes: Is it true that women shouldn’t map read on the journey to Agile Performance Management? This stage of our journey to Agile Performance Management is brought to you thanks to Jan Hills, Principal of Head Heart + Brain. Jan has guided the […]

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Alternate Route: Embracing conflict on your journey to Agile Performance Management

Posted: June 1, 2017 at 8:00 pm   /   Blog, Performance

G U E S T  A R T I C L E On your journey to agile performance management, you and your travelling companions are going to encounter conflict. Often conflict is seen as something to avoid, or suppress. As we get more comfortable with transparency and encourage everyone to voice their views, we need […]

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Critical Thinking as the Foundation for Continuous Improvement

Posted: November 19, 2016 at 3:38 pm   /   Blog, Performance

  uality management offers a variety of tools to achieve continuous improvement: Pareto Charts, Root Cause Analysis, Failure Modes Effects Analysis,  to name a few. So what is behind the successful use of these quality tools?  Critical thinking! According to the Foundation for Critical Thinking, critical thinking also requires continuous improvement to avoid irrationality, prejudice, […]

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The 12 Commandments of Agile Development

Posted: November 6, 2016 at 3:11 pm   /   Blog, Performance

Adapted from the original French article “The 12 Commandments of Agile Development” by Geraldine Charlier. came across the 12 Commandments of Agile Development while cleaning out my email box. Taking a second look, I felt that these same Commandments would apply to any quality or improvement initiative; and provide a checklist for project management and/ […]

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Top Tips – Preventing Employee High Churn

Posted: October 18, 2016 at 10:45 am   /   Blog, Performance

G U E S T  A R T I C L E here is no doubt that high employee turnover hurts a business’s bottom line. Oxford Economics estimates that the average cost to replace a lost employee is £30,000 – £25,000 of which relates to lost productivity as new recruits can take up to 28 […]

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Six Rules to Simplify Work

Posted: September 30, 2016 at 3:56 pm   /   Blog, Performance

G U E S T  A R T I C L E ost re-organization efforts either focus on hard stuff (processes, strategy, structure, KPI’s) or on soft stuff (culture, values, relationships, feelings). I have seen very few reorganization efforts in my career that are focused on the most important aspect of how value is delivered […]

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