ROI of Quality – myth?
G U E S T A R T I C L E ROI (return on investment) is not often associated with ISO, though it is often associated with general quality projects. The business case for investing in ISO… well let’s just be honest folks, it’s really something you HAVE to do generally as it’s driven […]
Exercising Influence Cross-functionally to Drive Product and Service Excellence
G U E S T A R T I C L E Exercising Influence Cross-functionally to Drive Product and Service Excellence If you are a Quality and Compliance professional, you are very likely a proponent of the idea that senior management’s commitment is essential to the successful implementation of any Quality Management System (QMS). Leadership […]
Skills Matrix Instructions
G U E S T A R T I C L E he Skills Matrix is a collaborative Lean tool to help increase the team’s capacity by cross-training employees. It should be used to create learning plans, not to assess performance. Here is Example of a Skills Matrix for Administrative Assistants, in an Application Process […]
The Deep Roots of Employee Engagement
G U E S T A R T I C L E once came home from an international trip to find a fallen oak tree in my front yard that had nearly smashed my house on its way down. Winds had knocked it over after days of rain had soaked the ground and made it […]
Stereotypes on the Journey Toward Agile Performance Management.
G U E S T A R T I C L E Stereotypes: Is it true that women shouldn’t map read on the journey to Agile Performance Management? This stage of our journey to Agile Performance Management is brought to you thanks to Jan Hills, Principal of Head Heart + Brain. Jan has guided the […]
Alternate Route: Embracing conflict on your journey to Agile Performance Management
G U E S T A R T I C L E On your journey to agile performance management, you and your travelling companions are going to encounter conflict. Often conflict is seen as something to avoid, or suppress. As we get more comfortable with transparency and encourage everyone to voice their views, we need […]
Critical Thinking as the Foundation for Continuous Improvement
uality management offers a variety of tools to achieve continuous improvement: Pareto Charts, Root Cause Analysis, Failure Modes Effects Analysis, to name a few. So what is behind the successful use of these quality tools? Critical thinking! According to the Foundation for Critical Thinking, critical thinking also requires continuous improvement to avoid irrationality, prejudice, […]
The 12 Commandments of Agile Development
Adapted from the original French article “The 12 Commandments of Agile Development” by Geraldine Charlier. came across the 12 Commandments of Agile Development while cleaning out my email box. Taking a second look, I felt that these same Commandments would apply to any quality or improvement initiative; and provide a checklist for project management and/ […]
Top Tips – Preventing Employee High Churn
G U E S T A R T I C L E here is no doubt that high employee turnover hurts a business’s bottom line. Oxford Economics estimates that the average cost to replace a lost employee is £30,000 – £25,000 of which relates to lost productivity as new recruits can take up to 28 […]
Six Rules to Simplify Work
G U E S T A R T I C L E ost re-organization efforts either focus on hard stuff (processes, strategy, structure, KPI’s) or on soft stuff (culture, values, relationships, feelings). I have seen very few reorganization efforts in my career that are focused on the most important aspect of how value is delivered […]
Seeking Insights on Executive Resistance to Lean
Reflections on the Shingo Publication Award for The Lean CEO
Corporate Quality Assurance Manager
Quality and the Experience Economy
Ruth Stanley on A Comparison of the Management Accountability Framework (MAF) of the TBS with ISO 9001:2015
September 26, 2016 at 3:22 pm