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Customer Experience

Salespeople: Here’s How to Get Prospects to Pay Attention to Your Outreach

Posted: August 19, 2017 at 10:47 am   /   Blog, Customer Experience

G U E S T  A R T I C L E This article is the second in a two-part series. Read David’s first article in the series, Salespeople: Here’s Why Prospects Ignore Your Outreach, here. ast month’s Quotable article on why prospects ignore your sales outreach sparked some interesting conversations. While I generally don’t […]

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32 Customer Experience Statistics You Need to Know for 2017

Posted: February 17, 2017 at 9:45 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Post Summary What is customer experience? Customer experience is the new battlefield The importance of multi-channel servicing It seems that it was only yesterday that every business claimed the key to winning customers was in the quality of product or service they deliver. […]

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