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The Value of Teamwork

Posted: April 26, 2017 at 11:57 pm   /   Blog, Process Improvements

G U E S T  A R T I C L E The CEO of a toothpaste factory was made aware of a growing problem: they were increasingly shipping empty boxes, without the tube inside. Concerned about customer satisfaction, the CEO assembled his top management team, which decided to hire an external engineering company to […]

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Craig Dowden’s interview on the CBC about rudeness in the workplace

Posted: April 20, 2017 at 7:15 pm   /   Blog, Productivity

G U E S T  A R T I C L E ‘Rudeness is one of the biggest issues facing workplaces today’: leadership expert Craig Dowden, leadership consultant and executive coach, was recently interviewed by CBC Radio to talk about rudeness in the workplace. The article was also picked up by The Social on CTV. […]

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How To Survive An ISO Audit

Posted: April 14, 2017 at 6:04 pm   /   Audit, Blog

G U E S T  A R T I C L E he Brain of an ISO auditor is a magical thing. We know when people are stalling us, we know when people are lying and we love to argue when we know we are right, that’s just some of the points raised in this […]

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5S – Spark the Improvement Cycle – Part II

Posted: April 2, 2017 at 8:38 am   /   Blog, Process Improvements

id you know that there is a difference between tidy-up and cleaning? Tidy up is to SORT what is necessary from what is NOT necessary and to SET IN ORDER all the remaining necessary items. These are the first 2S’s in the 5S approach to workplace organisation and I discussed them in my first article here. […]

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‘LEANING OUT’ PROCESSES? OR CREATING SERVICE EXCELLENCE?

Posted: March 31, 2017 at 11:46 pm   /   Blog, Lean

G U E S T  A R T I C L E his weekend I took my husband for a medical procedure. The procedure was conducted at the outpatient facility of a large, regional medical group that my husband’s doctor belongs to. And yes, as you can imagine (and as I’m often asked), as coauthor […]

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ASQ Recertification Changes – Updates to 2017

Posted: March 25, 2017 at 10:07 am   /   Blog, Certification

A S Q  C E R T I F I C A T I O N Recertification Changes 2017 Effective January 1, 2017 ASQ Ottawa in a previous post dated 25 January 2017 provided an update on ASQ Recertification and increase in the Recertification Unit (RU) point. These changes went into effect on January 1, […]

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Are you ready to BBQ Behaviour-Based Quality and how to get there?

Posted: March 25, 2017 at 10:06 am   /   Blog, Quality

G U E S T  A R T I C L E What does BBQ have to do with Quality you ask? I hope to show you how, but perhaps in a way you were not expecting. To start, I’m sure that you have heard work safe, be safe, and think safe. Thinking and acting […]

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How Not to Ask for a Recommendation Letter

Posted: March 20, 2017 at 9:28 am   /   Blog

G U E S T  A R T I C L E land a job or get into a university, we usually need someone to vouch for us. It can be tough to ask—recommenders are typically more senior than us, they’re busy, and we don’t always know where we stand in their eyes. When we […]

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How to Improve (at just about anything)

Posted: March 11, 2017 at 8:37 pm   /   Blog, Process Improvements

G U E S T  A R T I C L E There are two ways to improve: The classic way: Do – make an improvement Do – change a process Do – implement some training Do – install a system When you have been through the 4 do’s keep right on doing. The recommended way: […]

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Metrics Are Not a Solution

Posted: March 3, 2017 at 7:35 pm   /   Blog

G U E S T  A R T I C L E Trevor Wilson is the author of The Human Equity Advantage: From Diversity to Talent Optimization. His firm, TWI Inc., specializes in diversity, inclusion and human equity as business issues. In this article he talks about Equality. Happy reading! About the author: Trevor Wilson […]

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