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Relationship Quality and Business Success

Posted: February 8, 2018 at 8:08 pm   /   Blog, Featured, Quality

F E A T U R E D  A R T I C L E Customer satisfaction data as well as feedback, positive or negative, drives forward thinking, provides opportunities, and promote improvements within an industry or a service department. Key success factors in achieving customer satisfaction can never be considered constant. An organization should […]

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LEAN Government Summit in Ottawa January 25, 2018 – Highlights

Posted: February 3, 2018 at 6:00 pm   /   Blog, Lean

F E A T U R E D  A R T I C L E SQ Ottawa Valley Section was proud to attend another successful Lean Government Summit. It was a pleasure to meet and learn along with so many lean enthusiasts. So what stood out for me? LEAN thinking is all about looking for […]

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5S – Spark the Improvement Cycle – Part III

Posted: February 3, 2018 at 2:57 pm   /   Blog, Process Improvements

ean, based on the Toyota Production System, is about growing people. It’s a system that helps people learn together and create great products, together.  Therefore, it’s important to understand that Lean starts with respect for people and teamwork, before introducing any Lean tools.  Creating a 5S mindset, in your team, is key for Lean operations. […]

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Best Practices Are Dead

Posted: January 28, 2018 at 12:07 pm   /   Blog, Productivity

G U E S T  A R T I C L E Digital transformation may be a trendy phrase. And there’s a good reason for that. Companies want and need fundamentally to change how they do business in a world increasingly powered by pervasive technology. As a consultant, I see both the upside and downside […]

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How Do You Know If You’ve Created a Meaningful Challenge?

Posted: January 21, 2018 at 7:07 am   /   Blog, Leadership

G U E S T  A R T I C L E Have you ever issued what you thought was an inspiring challenge for your team, only to discover they were underwhelmed and far from motivated? Many organizations that have mission statements displayed in their lobby, company values laminated on the back of employee badges, […]

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Silence: A Gift to Quality

Posted: January 7, 2018 at 8:02 pm   /   Blog, Quality

F E A T U R E D  A R T I C L E Now that the holidays are over, things will start to heat up again. The daily round of meetings and telephone calls, not to mention the barrage of emails, will replace « Silent Night ». Of course, cooperation is a key component of […]

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An Unexpected Technique for Better Brainstorming

Posted: January 7, 2018 at 11:22 am   /   Blog, Productivity

G U E S T  A R T I C L E How often has this happened to you? You’re in a meeting and someone says, “let’s brainstorm some ideas.” A facilitator or volunteer scribe scrawls a title across the top of a sheet of flip chart paper using an old whiteboard marker that’s been […]

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ASQ Ottawa Valley Section 407 – 2018 Business Plan

Posted: December 31, 2017 at 9:39 pm   /   Blog

Happy New Year ASQ Ottawa Valley Section 407 – 2018 Business Plan View Online

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Risk Based Thinking in Healthcare: Managing Knowledge

Posted: December 31, 2017 at 7:38 pm   /   Blog

G U E S T  A R T I C L E I continue to be amazed at the hidden jewels in our hospital accreditation requirements, there by design yet oftentimes not apparent.  One of my newest amazements is knowledge management.    What is knowledge management (KM)?  One common definition is “the process of capturing, […]

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Why Your Boundaries Aren’t Working

Posted: December 17, 2017 at 1:21 pm   /   Blog, Productivity

G U E S T  A R T I C L E Anger is often a sign that a boundary has been crossed. Learning how to set appropriate boundaries is difficult, but it will change your leadership and your life. You may need to set boundaries with yourself to be more effective, or you may need […]

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