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Metrics Are Not a Solution

Posted: March 3, 2017 at 7:35 pm   /   Blog

G U E S T  A R T I C L E Trevor Wilson is the author of The Human Equity Advantage: From Diversity to Talent Optimization. His firm, TWI Inc., specializes in diversity, inclusion and human equity as business issues. In this article he talks about Equality. Happy reading! About the author: Trevor Wilson […]

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Posted: February 28, 2017 at 8:42 pm   /   Blog, Events

Shamir Doshi, Vice Chair, ASQ Ottawa Section and enthusiastic participant is very pleased to represent the Ottawa Chapter and to share his experience in a daily blog. Read his blog posts here!  For the Next Post – Stay tuned! Blog Post no. 3 Flying out at midnight after the second day at the LSS conference, […]

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We Must Address Mental Well-Being In The Workplace

Posted: February 22, 2017 at 12:34 pm   /   Blog

G U E S T  A R T I C L E bout a decade ago my doctor suggested I have a sleep test. My older brother and father had been diagnosed with sleep apnea and my somewhat irregular sleep patterns caused her to recommend an overnight lab test. Weeks later, as I sat in […]

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Insight into motivation and its role in improving quality

Posted: February 21, 2017 at 6:55 pm   /   Blog, Quality

G U E S T  A R T I C L E In the book ‘The new Economy’ Deming stated the four precepts of profound knowledge. Profound Knowledge is made up of four interrelated components:  Appreciation of a system. Theory of knowledge. The psychology of change. Knowledge about variation. Much has been written on variation […]

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32 Customer Experience Statistics You Need to Know for 2017

Posted: February 17, 2017 at 9:45 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Post Summary What is customer experience? Customer experience is the new battlefield The importance of multi-channel servicing It seems that it was only yesterday that every business claimed the key to winning customers was in the quality of product or service they deliver. […]

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Relationships – The Value to be Gained

Posted: February 12, 2017 at 5:55 pm   /   Blog

G U E S T  A R T I C L E The Benefits Imagine waking to a work day knowing there is plenty to be done and feeling comfortable that you can get it done because you have the support to augment your efforts. Your relationship with your ‘suppliers’ (anyone who has inputs into […]

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Speaking Skills: 51+ Tips How to Improve Speaking Skills!

Posted: February 11, 2017 at 11:26 am   /   Blog

G U E S T  A R T I C L E ow to improve speaking skills? Becoming a better speaker would help you to get ahead, wouldn’t you agree? Speaking skills are crucial to get your ideas across. I have been in front of groups for over two decades and learned how to improve […]

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Impact Report – The effect of Communication and Relationships on Organizational Results

Posted: February 3, 2017 at 10:23 am   /   Blog, Leadership

G U E S T  A R T I C L E his special report highlights the role and importance of communication and the core reasons for relationship problems. For the interest of our readers, a copy of the “impact Report” has been posted here! About the author: Marlene Chism Author, Management Consultant, International Speaker, […]

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Hwemudua – The Symbol for Quality Control

Posted: January 26, 2017 at 5:56 pm   /   Blog, Quality

est Africa, including Ghana uses an intricate and comprehensive set of symbols to convey a range of intentions, emotions and descriptions. These symbols described as “Adinkra” perform just the same function as those emojis and emoticons that pop up in every electronic communication these days. Adinkra is thought to date to 1817, and as such […]

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Recertification Changes

Posted: January 25, 2017 at 11:00 pm   /   Blog, Certification

A S Q  C E R T I F I C A T I O N Recertification Changes Based on member feedback, ASQ Recertification has increased the recertification unit (RU) point thresholds significantly, rewarding section and division activities. These changes were approved by the ASQ Certification Board in September 2016, and went into effect on January 1, […]

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