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REVISIONS TO THE SCHOLARSHIP POLICY – Message from the Regional Director

Posted: March 26, 2016 at 10:43 pm   /   Blog

t the Feb 2016 Board of Directors meeting, ASQ Board of Directors (BoD) approved a revision to our Scholarship Policy.  As such, all section scholarship procedures need to be reviewed to assure that we are in compliance with legal requirements.  The legal issues are related to how a 501(c)3 organization is permitted to award scholarship […]

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Are your measurements hurting performance?

Posted: March 20, 2016 at 10:12 pm   /   Process Improvements

ohn Seddon, Vanguard Consulting, has been using the Toyota Production System and Systems Thinking for almost 3 decades. His work is well known throughout the Quality World and he has made significant improvements in processes for hundreds of organizations and UK government departments. This article is based on his ‘Lean Tactics’ document Measurement. What to […]

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Clause 10 – Improvement

Posted: March 7, 2016 at 7:30 pm   /   ISO 9001:2015

his Clause nicely wraps up the Standard and ties a bow around it. Since the 2015 version of ISO 9001 has removed specific requirements for a procedure for ‘Preventive Action’, Clause 10 places increased importance on an organization to be proactive and prevent non-conformances rather than waiting for a problem and correcting it. In fact, […]

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PDCA and Continual Improvement

Posted: February 25, 2016 at 12:51 am   /   Infograph, Process Improvements
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Clause 9 – Performance Evaluation

Posted: February 22, 2016 at 4:30 pm   /   ISO 9001:2015

quick look confirms that there are no potholes in this part of the highway to 9001:2015. Generally speaking, the Monitoring, Measurement and Analysis requirements are VERY similar to the 2008 version. However, poorly designed measurements can actually cause suboptimal performance. In the work done by John Seddon of Vanguard Consulting in the UK, we see […]

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Customer Focus of ISO 9001:2015

Posted: February 19, 2016 at 10:23 pm   /   ISO 9001:2015

Customer Focus of ISO 9001:2015 – Identifying requirements to establish and improve system, processes, products and services that ensure customer satisfaction! International Standards have always been centered on “Customer Satisfaction”, i.e. to make customers happy. Since, customer satisfaction is the key to success of any business, the intent is clear – to promote and establish […]

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The Scourge of Workplace Bullying

Posted: February 19, 2016 at 10:20 pm   /   Process Improvements

G U E S T  A R T I C L E “The Scourge of Workplace Bullying” Workplace bullying destroys individual and organizational value.   It demoralizes teams and erodes precious organizational commitment and productivity.  It undermines peoples’ confidence, derails reputations and careers, not to mention the emotional (and therefore physical) toll on those who are […]

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