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4 Best Practices To Becoming A Customer Centric Company

Posted: August 9, 2016 at 6:56 pm   /   Blog

G U E S T  A R T I C L E ()hen you think of companies that are customer centric, which companies do you think of? For me, I think of Amazon and Zappos as these companies put the customer front and center. Every decision they make is based on how it will impact […]

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KTO – A Healthy Organization

Posted: August 9, 2016 at 6:50 pm   /   Blog

G U E S T  A R T I C L E ()hy do we “put the cart before the horse?”  Why do we seek answers before fully defining the most basic question worth asking?  This prompts me to ask…why do we produce “new objectives” without giving full resolution to the Root Cause of the […]

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Share your knowledge, experience and interesting life stories!

Posted: July 24, 2016 at 11:32 pm   /   Blog

Share your knowledge, experience and interesting life stories! We believe that the involvement of passionate people and professionals is vital to shape a better community; society and a better legacy for future generations. If you share this same vision, ASQ Ottawa Valley Section team, would like you to come and share your knowledge, experience and […]

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The Power of Presentation

Posted: July 23, 2016 at 8:10 pm   /   Blog

The Power of Presentation SQ Ottawa recently issued a general call for presenters passionate about quality. Thank you to all who responded or are thinking about presenting. One of you let us know that our call letter was one of the best he had seen. That was very encouraging. Call letter aside, what makes a […]

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Choice of Topics for Professional Development Events – Join our Poll

Posted: July 22, 2016 at 10:43 pm   /   Blog

Choice of Topics for Professional Development Events The attendees at our Professional Development Events in 2015 and 2016 have provided valuable feedback on potential topics they would like subject-matter specialists to speak on. We would like you to give your preferences for the topics listed in this poll, so that we can arrange professional development […]

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Take Control of Problems in Your Process! Part I – Industrial and Product Accidents

Posted: July 15, 2016 at 7:09 pm   /   Blog, Risk Management

Take Control of Problems in Your Process! Part I – Industrial and Product Accidents Disclaimer: The views and opinions expressed in this article are those of the author(s) and do not necessarily represent the thoughts, plans, policy, strategy or position of any agency or department. Analysis performed within this article are only examples and based […]

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The Power of Positive Questioning!

Posted: July 13, 2016 at 10:35 pm   /   Blog

G U E S T  A R T I C L E The Power of Positive Questioning! eetings take up a lot of executive time, they can become a game, a test of leadership, to see who is the smartest person in the room, who is courting favour and being a cheerleader. For many in […]

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Grow Your Influence: Submit a Proposal to ASQ’s WCQI 2017

Posted: July 9, 2016 at 12:39 am   /   Blog

Grow Your Influence: Submit a Proposal to ASQ’s World Conference on Quality and Improvement (WCQI) 2017   ASQ’s World Conference on Quality and Improvement (WCQI) has a 70-year tradition of educating, engaging, connecting, and inspiring leading professionals from around the globe. Each year thousands gather to share best practices, expand their network and further develop […]

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Four Principles for Developing Good Targets!

Posted: June 27, 2016 at 4:08 pm   /   Blog

G U E S T  A R T I C L E Four Principles for Developing Good Targets! ome commentators have taken issue with the recent focus on targeting by approaches such as ‘Deliverology’. There has been an assertion that targeting is fundamentally incompatible with much of what the pubic sector actually does. (See “Does […]

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