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Customer Focus of ISO 9001:2015

Posted: February 19, 2016 at 10:23 pm   /   ISO 9001:2015

Customer Focus of ISO 9001:2015 – Identifying requirements to establish and improve system, processes, products and services that ensure customer satisfaction! International Standards have always been centered on “Customer Satisfaction”, i.e. to make customers happy. Since, customer satisfaction is the key to success of any business, the intent is clear – to promote and establish […]

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The Scourge of Workplace Bullying

Posted: February 19, 2016 at 10:20 pm   /   Process Improvements

G U E S T  A R T I C L E “The Scourge of Workplace Bullying” Workplace bullying destroys individual and organizational value.   It demoralizes teams and erodes precious organizational commitment and productivity.  It undermines peoples’ confidence, derails reputations and careers, not to mention the emotional (and therefore physical) toll on those who are […]

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Clause 8 – Operation

Posted: February 13, 2016 at 3:05 pm   /   ISO 9001:2015

ISO 9001:2015 Clause 8: Operation n a nutshell, this section covers how we meet customer (and interested parties) needs and expectations. And remember to assess expectations within your own context and the context of your interested parties. In the PDCA fashion, this section starts with a requirement to ‘…meet requirements for provision of products and services […]

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Clause 7 – Support

Posted: February 6, 2016 at 4:30 pm   /   ISO 9001:2015

ISO 9001:2015 Clause 7: Support et’s take a look at another one of the requirements that will help us carry out our processes – Clause 7: Support. Since we all need ‘resources’ to make any process produce results, this requirement is no surprise whatsoever. We’ve been audited for ‘adequate resources’ since 1987, and the importance of ‘support’ […]

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Clause 6: Planning – If you fail to plan…

Posted: January 29, 2016 at 10:52 am   /   ISO 9001:2015

ISO 9001:2015 Clause 6: Planning – if you fail to plan.. his is by no means a new concept, but there are some new requirements. Deming introduced the Plan-Do-Check-Act mantra back in the 50s and explained that he based his work on Shewart’s ‘Plan-Do-Study-Act’ cycle. Believe it or not, Deming claims to have used the […]

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Clause 5: Leadership – lead, follow or get out of the way!

Posted: January 24, 2016 at 9:52 pm   /   ISO 9001:2015

ISO 9001:2015 Clause 5 “Leadership – the ‘make it or break it’ component of any management system” Leadership is one of the 8 Management Principles we’ve used for years as the guiding lights for our systems. They are now described in section o.2 – Quality Management Principles and have been reduced to 7 by combining […]

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