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ISO 9001:2015

A Comparison of the Management Accountability Framework (MAF) of the TBS with ISO 9001:2015

Posted: September 23, 2016 at 8:14 pm   /   Blog, ISO 9001:2015

G U E S T  A R T I C L E his analysis grew out of self-study. It was motivated by a curiosity to understand how various governance/management frameworks (e.g. COSO, COCO, and others) are the same or different and perhaps finding potential for different frameworks to inform each other. It is also a […]

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Simple Transition Path

Posted: April 17, 2016 at 9:25 pm   /   ISO 9001:2015

he International Accreditation Federation (IAF) has identified 5 broad steps to get you from ‘here’ to ISO 9001:2015, (or any other Standard for that matter!) in their paper ‘Transition Planning Guidance for ISO 9001:2015’. This is a review of section 3.1 for you – a link to the complete paper is at the end of this post. […]

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Clause 10 – Improvement

Posted: March 7, 2016 at 7:30 pm   /   ISO 9001:2015

his Clause nicely wraps up the Standard and ties a bow around it. Since the 2015 version of ISO 9001 has removed specific requirements for a procedure for ‘Preventive Action’, Clause 10 places increased importance on an organization to be proactive and prevent non-conformances rather than waiting for a problem and correcting it. In fact, […]

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Clause 9 – Performance Evaluation

Posted: February 22, 2016 at 4:30 pm   /   ISO 9001:2015

quick look confirms that there are no potholes in this part of the highway to 9001:2015. Generally speaking, the Monitoring, Measurement and Analysis requirements are VERY similar to the 2008 version. However, poorly designed measurements can actually cause suboptimal performance. In the work done by John Seddon of Vanguard Consulting in the UK, we see […]

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Customer Focus of ISO 9001:2015

Posted: February 19, 2016 at 10:23 pm   /   ISO 9001:2015

Customer Focus of ISO 9001:2015 – Identifying requirements to establish and improve system, processes, products and services that ensure customer satisfaction! International Standards have always been centered on “Customer Satisfaction”, i.e. to make customers happy. Since, customer satisfaction is the key to success of any business, the intent is clear – to promote and establish […]

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Clause 8 – Operation

Posted: February 13, 2016 at 3:05 pm   /   ISO 9001:2015

ISO 9001:2015 Clause 8: Operation n a nutshell, this section covers how we meet customer (and interested parties) needs and expectations. And remember to assess expectations within your own context and the context of your interested parties. In the PDCA fashion, this section starts with a requirement to ‘…meet requirements for provision of products and services […]

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Clause 7 – Support

Posted: February 6, 2016 at 4:30 pm   /   ISO 9001:2015

ISO 9001:2015 Clause 7: Support et’s take a look at another one of the requirements that will help us carry out our processes – Clause 7: Support. Since we all need ‘resources’ to make any process produce results, this requirement is no surprise whatsoever. We’ve been audited for ‘adequate resources’ since 1987, and the importance of ‘support’ […]

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