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Five Tips on Writing for the Web

Posted: November 16, 2018 at 7:14 pm   /   Blog

G U E S T  A R T I C L E he web is a unique and rapidly evolving medium that presents writers with particular challenges. To meet overarching communications goals, writers must apply the techniques best suited to the medium. While I enjoy my fair share of playful, artful and thoughtful online content, […]

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An integrated management system? Why not?

Posted: November 15, 2018 at 8:43 pm   /   ISO 9001:2015

G U E S T  A R T I C L E Here’s a VENN diagram we created to get you started down your integration path. You’ll may find this ‘Why Integrate?’ article by Peter Elias Alouche helpful, too: https://www.linkedin.com/pulse/case-integrated-management-systems-peter-elias-alouche. Here’s the VENN diagram – click on it to enlarge it: Here’s the link to […]

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You’ll be right 6% of the time…

Posted: November 7, 2018 at 10:26 pm   /   Blog, Performance

G U E S T  A R T I C L E     …if you choose ‘Operator error’ as the cause of your latest non-conformance. When Ishikawa introduced the world to his ‘Fishbone’ for doing root cause analysis, his research showed that employees in organizations make errors, of course, but only about 6% of […]

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Management & Employee involvement program – Part II

Posted: November 7, 2018 at 1:11 am   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past By Micheal Hart Capital Quality News FEB 2003 Issue 6 Contributed by : Candice Carter The Employee involvement program An employee involvement program is a methodology used to harness that significant employee energy and brainpower and make it part […]

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Community Social Engagement Story of 4 Coffee Brands in Canada

Posted: November 4, 2018 at 1:30 am   /   Blog, Customer Experience

G U E S T  A R T I C L E We’ve decided to study the four most favourite coffee brands in Canada. The start was simple and encouraging. Maclean’s in October 22, 2017 published a study “The results are in: Tim Hortons is no longer Canada’s favourite coffee shop.” This study included 15 […]

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Management & Employee involvement program – Part I

Posted: November 4, 2018 at 1:09 am   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past By Micheal Hart Capital Quality News FEB 2003 Issue 6 Contributed by : Candice Carter Management Many middle and senior management representatives that I have met with have common complaints about their life styles and the pressures that work […]

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Just Change ONE Question!

Posted: October 27, 2018 at 12:58 pm   /   Blog, Performance

G U E S T  A R T I C L E Have you ever heard someone say, after a non-conformance has been raised, “Who screwed up?”. The result? Everyone heads for the hills and tries to find someone to blame. People get defensive and the cause of the problem gets buried in accusations. Improvement? […]

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Training without Regard

Posted: October 27, 2018 at 12:43 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Training without Regard By Micheal Hart Capital Quality News FEB 2000 Issue 2 Contributed by : Candice Carter Do you remember the last time that training was arranged in your organization? The subject was important. The employees were hyped. […]

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Change in this digital age is inevitable. A cliché? Not for us!

Posted: October 21, 2018 at 7:21 pm   /   Blog

Message from the Chair – Change in this digital age is inevitable. A cliché? Not for us! We are always looking to improve. You will note two new features on our website. On-site Registration You can now register for our events and training courses directly from our website  courtesy of Designplex.  The registration process takes […]

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ASQ Ottawa Valley Section Participates in RBC & Invest Ottawa Youth Tech Employment in Ottawa Forum

Posted: October 21, 2018 at 7:00 pm   /   Blog, Featured

ASQ Ottawa Valley Section Participates in RBC & Invest Ottawa Youth Tech Employment in Ottawa Forum On September 20, I was proud to represent ASQ Ottawa Valley Section at the RBC & Invest Ottawa Youth Tech Employment in Ottawa Forum. This Forum brought together some 90 leaders from the public, private and non-profit sectors  to look at ways […]

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