Newsletter subscribe
Blog

Silence: A Gift to Quality

Posted: January 7, 2018 at 8:02 pm   /   Blog, Quality

F E A T U R E D  A R T I C L E Now that the holidays are over, things will start to heat up again. The daily round of meetings and telephone calls, not to mention the barrage of emails, will replace « Silent Night ». Of course, cooperation is a key component of […]

No Comments read more

An Unexpected Technique for Better Brainstorming

Posted: January 7, 2018 at 11:22 am   /   Blog, Productivity

G U E S T  A R T I C L E How often has this happened to you? You’re in a meeting and someone says, “let’s brainstorm some ideas.” A facilitator or volunteer scribe scrawls a title across the top of a sheet of flip chart paper using an old whiteboard marker that’s been […]

No Comments read more

ASQ Ottawa Valley Section 407 – 2018 Business Plan

Posted: December 31, 2017 at 9:39 pm   /   Blog

Happy New Year ASQ Ottawa Valley Section 407 – 2018 Business Plan View Online

No Comments read more

Risk Based Thinking in Healthcare: Managing Knowledge

Posted: December 31, 2017 at 7:38 pm   /   Blog

G U E S T  A R T I C L E I continue to be amazed at the hidden jewels in our hospital accreditation requirements, there by design yet oftentimes not apparent.  One of my newest amazements is knowledge management.    What is knowledge management (KM)?  One common definition is “the process of capturing, […]

No Comments read more

Why Your Boundaries Aren’t Working

Posted: December 17, 2017 at 1:21 pm   /   Blog, Productivity

G U E S T  A R T I C L E Anger is often a sign that a boundary has been crossed. Learning how to set appropriate boundaries is difficult, but it will change your leadership and your life. You may need to set boundaries with yourself to be more effective, or you may need […]

No Comments read more

Exercising Influence Cross-functionally to Drive Product and Service Excellence

Posted: December 9, 2017 at 1:54 pm   /   Blog, Performance

G U E S T  A R T I C L E Exercising Influence Cross-functionally to Drive Product and Service Excellence  If you are a Quality and Compliance professional, you are very likely a proponent of the idea that senior management’s commitment is essential to the successful implementation of any Quality Management System (QMS). Leadership […]

No Comments read more

CSV CSR – Creating Shared Value VS CSR explained

Posted: December 3, 2017 at 11:42 am   /   Blog

G U E S T  A R T I C L E reating Shared Value (CSV) is a new strategy concept that gets more and more attention. And there’s a strong link to Corporate Social Responsibility (CSR). In fact, it’s one of the few really new innovative strategy ideas from the last 10 years. You […]

No Comments read more

Skills Matrix Instructions

Posted: November 25, 2017 at 5:13 pm   /   Blog, Performance

G U E S T  A R T I C L E he Skills Matrix is a collaborative Lean tool to help increase the team’s capacity by cross-training employees. It should be used to create learning plans, not to assess performance. Here is Example of a Skills Matrix for Administrative Assistants, in an Application Process […]

No Comments read more

Top Project Management Approaches Explained [A Visual Guide]

Posted: November 18, 2017 at 1:03 pm   /   Blog, Project Management

G U E S T  A R T I C L E A project is a unique, temporary endeavor with a definite beginning and end that’s undertaken to fulfill a specific set of goals and objectives. As such, the Project Management Institute defines project management as “the application of knowledge, skills, tools, and techniques to […]

No Comments read more

Which Way Forward for Quality in Canada

Posted: November 9, 2017 at 10:54 pm   /   Blog, Quality

G U E S T  A R T I C L E This article is a summary of a keynote presentation given by Dan Corbett at the ASQ Canada Conference in Ottawa on September 25, 2017. Canada is embracing a new era of opportunity in international trade, where the quality of our goods and services, […]

No Comments read more