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Blast from the Past

Management & Employee involvement program – Part II

Posted: November 7, 2018 at 1:11 am   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past By Micheal Hart Capital Quality News FEB 2003 Issue 6 Contributed by : Candice Carter The Employee involvement program An employee involvement program is a methodology used to harness that significant employee energy and brainpower and make it part […]

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Management & Employee involvement program – Part I

Posted: November 4, 2018 at 1:09 am   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past By Micheal Hart Capital Quality News FEB 2003 Issue 6 Contributed by : Candice Carter Management Many middle and senior management representatives that I have met with have common complaints about their life styles and the pressures that work […]

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Training without Regard

Posted: October 27, 2018 at 12:43 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Training without Regard By Micheal Hart Capital Quality News FEB 2000 Issue 2 Contributed by : Candice Carter Do you remember the last time that training was arranged in your organization? The subject was important. The employees were hyped. […]

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Quality in the Call Center – Improving your customer service

Posted: October 21, 2018 at 4:54 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Quality in the Call Center – Improving your customer service By Arthur Skuja Capital Quality News 2000 Issue 5 Contributed by : Candice Carter We have all dealt with extended sessions on hold waiting for that nugget of technical […]

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Information Technology Source Management

Posted: October 14, 2018 at 4:19 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Information Technology Source Management By Arthur Skuja Capital Quality News Contributed by : Candice Carter So how do you get your workstation updated to that Pentium 4 with Windows 2000? With greater and greater reliance on technology and increasing […]

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The pursuit of excellence

Posted: October 8, 2018 at 6:00 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past The pursuit of excellence October Section Meeting Review By Bill Osborne Capital Quality News 2001 Issue 3 Contributed by : Candice Carter This month the section members were treated to what was , in the words of one participant […]

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New Quality Organization Going Public

Posted: September 29, 2018 at 4:27 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Quality Illustrated  By Stephen White QprAC Organizing Committee Chair Capital Quality News June 1996 Volume 6 Number 10 Contributed by : Candice Carter Over the last few months you have seen articles in Capital Quality News about a new […]

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Quality Illustrated

Posted: September 23, 2018 at 2:03 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Quality Illustrated  By Steve Gamracy Capital Quality News 1998 Issue 14 Contributed by : Candice Carter Give Me a good complaint and I’ll show you a diamond in the making. I’m not talking about a simple problem that comes […]

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Using Internal Audits to Skyrocket Improvement

Posted: September 12, 2018 at 11:28 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Using Internal Audits to Skyrocket Improvement Capital Quality News February 2002 By Micheal Hart,CQE,CQA,CQMgr Internal Quality Management System audits are a requirement of the international quality management system standard standard ISO 9000 and its many sector specific adaptations, ISO […]

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3Q’s to Add Value

Posted: September 5, 2018 at 10:22 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past 3Q’s to Add Value Capital Quality News 1999 Issue 2 By Cheryl Moore Think of Auditing and you may imagine a group of people poking their noses into trivial matters, writing numbers that workers don’t see and that managers […]

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