Newsletter subscribe


Posted: February 26, 2016 at 6:54 pm   /   Events

This report was compiled by Richard Dare, Member Leader of ASQ Ottawa Valley Section. Richard Dare is currently the Audit Chair, Nomination Chair and Student Affairs Chair. You can reach him using our contact form. Survey Results: Program Details: Presentation Lean Strategic Planning Presented by: Elaine Richardson and Sarah El Tawansy Elaine Richardson is a […]

No Comments read more

PDCA and Continual Improvement

Posted: February 25, 2016 at 12:51 am   /   Infograph, Process Improvements
No Comments read more

Clause 9 – Performance Evaluation

Posted: February 22, 2016 at 4:30 pm   /   ISO 9001:2015

quick look confirms that there are no potholes in this part of the highway to 9001:2015. Generally speaking, the Monitoring, Measurement and Analysis requirements are VERY similar to the 2008 version. However, poorly designed measurements can actually cause suboptimal performance. In the work done by John Seddon of Vanguard Consulting in the UK, we see […]

No Comments read more

Customer Focus of ISO 9001:2015

Posted: February 19, 2016 at 10:23 pm   /   ISO 9001:2015

Customer Focus of ISO 9001:2015 – Identifying requirements to establish and improve system, processes, products and services that ensure customer satisfaction! International Standards have always been centered on “Customer Satisfaction”, i.e. to make customers happy. Since, customer satisfaction is the key to success of any business, the intent is clear – to promote and establish […]

No Comments read more

The Scourge of Workplace Bullying

Posted: February 19, 2016 at 10:20 pm   /   Process Improvements

G U E S T  A R T I C L E “The Scourge of Workplace Bullying” Workplace bullying destroys individual and organizational value.   It demoralizes teams and erodes precious organizational commitment and productivity.  It undermines peoples’ confidence, derails reputations and careers, not to mention the emotional (and therefore physical) toll on those who are […]

No Comments read more

Don’t Miss the Next Event!

Posted: February 17, 2016 at 9:28 pm   /   Events


No Comments read more

Clause 8 – Operation

Posted: February 13, 2016 at 3:05 pm   /   ISO 9001:2015

ISO 9001:2015 Clause 8: Operation n a nutshell, this section covers how we meet customer (and interested parties) needs and expectations. And remember to assess expectations within your own context and the context of your interested parties. In the PDCA fashion, this section starts with a requirement to ‘…meet requirements for provision of products and services […]

No Comments read more


Posted: February 10, 2016 at 1:06 am   /   Events, Professional Development

“Professional Development Event” Program Details: Networking: 5:30 p.m. To 6:00 p.m. Buffet Style Dinner: 6:00 p.m. To 7:00 p.m. (Please bring $20.00 cash for the buffet) Presentation: 7:00 p.m. To 9:00 p.m. Students who do not wish to take part in the dinner and networking may arrive at 6:45 p.m. for the 7:00 p.m. presentation […]

No Comments read more