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7 New Performance Management Trends for 2020!

Posted: September 13, 2018 at 10:07 pm   /   Blog, Performance

G U E S T  A R T I C L E he performance management system in 2020 will look different. This article [2018 update] covers 7 future performance management trends. Let’s take a closer look at the future of performance management! Performance management cycle: trends 2020 New research from the performance factory shows that the performance management cycle […]

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Using Internal Audits to Skyrocket Improvement

Posted: September 12, 2018 at 11:28 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Using Internal Audits to Skyrocket Improvement Capital Quality News February 2002 By Micheal Hart,CQE,CQA,CQMgr Internal Quality Management System audits are a requirement of the international quality management system standard standard ISO 9000 and its many sector specific adaptations, ISO […]

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ISO isn’t just for IT Quality Service Management Anymore – Professional Development Event

Posted: September 6, 2018 at 11:42 pm   /   Events, Professional Development

Professional Development Event Professional Development Events are Open to all Public. No membership required. Topic: ISO isn’t just for IT Quality Service Management Anymore Event Details: Wednesday, September 12, 2018 @ 06:30 PM – 08:30 PM Networking & Snacks available. Networking and Snack: 6:30pm to 7:00pm Presentation: 7:00pm to 8:30 pm Venue: Ottawa Public Library – Alta […]

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Measurements can mess you up!

Posted: September 6, 2018 at 11:10 pm   /   Blog, Performance

G U E S T  A R T I C L E John Seddon, Vanguard Consulting, has been using the Toyota Production System and Systems Thinking for almost 3 decades. His work is well known throughout the Quality World and he has made significant improvements in processes for hundreds of organizations and UK government departments. […]

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3Q’s to Add Value

Posted: September 5, 2018 at 10:22 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past 3Q’s to Add Value Capital Quality News 1999 Issue 2 By Cheryl Moore Think of Auditing and you may imagine a group of people poking their noses into trivial matters, writing numbers that workers don’t see and that managers […]

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Six Sigma by Accident

Posted: August 29, 2018 at 11:31 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Six Sigma by Accident Capital Quality News 2000 issue 4 By Bill Osborne October’s section Meeting was treated to a very interesting session on Six Sigma presented by Gilles Pilon, Master Black Belt in Six Sigma Pilon usually entitles […]

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User Stories to Strengthen Customer Focus

Posted: August 29, 2018 at 11:15 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E User Stories are a technique developed for use in Agile Software development to keep the focus on the end-user. The User Story describes the user, what they want and why. This simple description can be used as the basis for a requirement and […]

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A Lean Theory Of Knowledge?

Posted: August 22, 2018 at 11:16 pm   /   Blog, Lean

G U E S T  A R T I C L E Okay… here goes: I have a doctorate from the Sorbonne in Theory of Knowledge (I kid you not) and all these years, it never occurred to me that we shouldn’t distinguish knowledge from the process of acquiring this knowledge: theory, measurement and trying […]

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Sensing the Gemba

Posted: August 19, 2018 at 2:32 pm   /   Blog, Lean

G U E S T  A R T I C L E Lean practice places great emphasis on learning through direct and disciplined observation of current conditions at what is referred to as the Gemba. This Japanese term connotes the actual place that work is happening, whether that work takes the form of an output, […]

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Speed, The Driver of Quality

Posted: August 19, 2018 at 2:25 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Speed, The Driver of Quality Sandy Beveridge, Manager of Assembly Ooerations, Northern Telecom November 21, 1989 By J. Smith, Program Committee The second presentation was by Sandy Beveridge, Manager of Assembly Operations at Northern Telecom where he has worked […]

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