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Exercising Influence Cross-functionally to Drive Product and Service Excellence

Posted: December 9, 2017 at 1:54 pm   /   Blog, Performance

G U E S T  A R T I C L E Exercising Influence Cross-functionally to Drive Product and Service Excellence  If you are a Quality and Compliance professional, you are very likely a proponent of the idea that senior management’s commitment is essential to the successful implementation of any Quality Management System (QMS). Leadership […]

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Quality Assurance Coordinator Ottawa, ON Babcock Canada Inc.

Posted: December 8, 2017 at 4:25 pm   /   Recent Jobs

Quality Assurance Coordinator, Ottawa, ON. Experience Exciting Projects with a Career at Babcock Canada Inc. Babcock Canada Inc. is currently recruiting for two Quality Assurance Coordinator, one based in Victoria, BC office and one based in Ottawa, ON office. These are full-time temporary positions (37.5 hours per week) and will report to the Senior Quality […]

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CSV CSR – Creating Shared Value VS CSR explained

Posted: December 3, 2017 at 11:42 am   /   Blog

G U E S T  A R T I C L E reating Shared Value (CSV) is a new strategy concept that gets more and more attention. And there’s a strong link to Corporate Social Responsibility (CSR). In fact, it’s one of the few really new innovative strategy ideas from the last 10 years. You […]

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Skills Matrix Instructions

Posted: November 25, 2017 at 5:13 pm   /   Blog, Performance

G U E S T  A R T I C L E he Skills Matrix is a collaborative Lean tool to help increase the team’s capacity by cross-training employees. It should be used to create learning plans, not to assess performance. Here is Example of a Skills Matrix for Administrative Assistants, in an Application Process […]

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Top Project Management Approaches Explained [A Visual Guide]

Posted: November 18, 2017 at 1:03 pm   /   Blog, Project Management

G U E S T  A R T I C L E A project is a unique, temporary endeavor with a definite beginning and end that’s undertaken to fulfill a specific set of goals and objectives. As such, the Project Management Institute defines project management as “the application of knowledge, skills, tools, and techniques to […]

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Workshop on Internet of Things (IoT) & Design Thinking

Posted: November 9, 2017 at 11:00 pm   /   Events, Professional Development

Professional Development Event Professional Development Events are Open to all Public. No membership required. Topic Workshop on Internet of Things (IoT) & Design Thinking Event Details: Thursday, November 23, 2017 @ 06:00 PM – 08:30 PM Networking & Snacks: 06:00 PM – 07:00 PM Presentation: 07:00 PM – 08:30 PM Venue: Innovation Centre, Bayview Yards, […]

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Which Way Forward for Quality in Canada

Posted: November 9, 2017 at 10:54 pm   /   Blog, Quality

G U E S T  A R T I C L E This article is a summary of a keynote presentation given by Dan Corbett at the ASQ Canada Conference in Ottawa on September 25, 2017. Canada is embracing a new era of opportunity in international trade, where the quality of our goods and services, […]

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Changing Definition of Quality

Posted: November 9, 2017 at 10:34 pm   /   Blog, Quality

What Did Quality Mean in the Past? Focus on: Conformance to requirements Defects / deficiencies Within specifications The Goal was customer acceptance Examples:   What Does Quality Mean Today? Today, the Customer assumes all products will meet expectations Less than 50% of issues reported by the customer are hard failures The Goal is to surpass […]

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Clinical Study Manager – AusculSciences Canada Inc.

Posted: November 6, 2017 at 6:01 pm   /   Recent Jobs

Clinical Study Manager AusculSciences Canada Inc. is seeking a full time Clinical Study Manager Location: Ottawa, Greater Toronto Area, or anywhere in-between The Clinical Study Manager plays a lead role in the development, coordination and project management of clinical trials from protocol development through to ethics approval, activation, follow-up and closure. This role is responsible […]

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6 Tell-tale Signs that Your Employees Need Customer Service Training

Posted: November 1, 2017 at 9:36 pm   /   Blog, Customer Experience

G U E S T  A R T I C L E Great customer service isn’t just about effective customer complaint management. It’s about providing a positive experience at every touch point or customer interaction, as excellent client service reaps loyal customers, who are worth 10 times as much as their first purchase. Customer service […]

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