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Change in this digital age is inevitable. A cliché? Not for us!

Posted: October 21, 2018 at 7:21 pm   /   Blog

Message from the Chair – Change in this digital age is inevitable. A cliché? Not for us! We are always looking to improve. You will note two new features on our website. On-site Registration You can now register for our events and training courses directly from our website  courtesy of Designplex.  The registration process takes […]

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Surviving and Thriving in the Emerging “Free Agent Economy”.

Posted: October 21, 2018 at 7:10 pm   /   Events, Professional Development

Professional Development Event Professional Development Events are Open to all Public. No membership required. Topic: Surviving and Thriving in the Emerging “Free Agent Economy” Event Details: Tuesday, November 13, 2018 @ 6:30 PM – 8:30 PM EST In-person and On-line Networking and Snack: 6:30pm to 7:00pm Presentation:7:00pm to 8:30 pm Venue: Longlong Noodles, 425 McArthur Ave […]

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ASQ Ottawa Valley Section Participates in RBC & Invest Ottawa Youth Tech Employment in Ottawa Forum

Posted: October 21, 2018 at 7:00 pm   /   Blog, Featured

ASQ Ottawa Valley Section Participates in RBC & Invest Ottawa Youth Tech Employment in Ottawa Forum On September 20, I was proud to represent ASQ Ottawa Valley Section at the RBC & Invest Ottawa Youth Tech Employment in Ottawa Forum. This Forum brought together some 90 leaders from the public, private and non-profit sectors  to look at ways […]

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Quality in the Call Center – Improving your customer service

Posted: October 21, 2018 at 4:54 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Quality in the Call Center – Improving your customer service By Arthur Skuja Capital Quality News 2000 Issue 5 Contributed by : Candice Carter We have all dealt with extended sessions on hold waiting for that nugget of technical […]

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The root cause of workplace drama: Lack of clarity

Posted: October 20, 2018 at 2:15 pm   /   Blog, Quality

G U E S T  P A P E R No matter what the business problem, whether it’s turnover, incivility, low patient scores or managers who don’t know how to give direction, all problems have one root in common: The lack of clarity. Let me make a couple of distinctions about clarity: Clarity and certainty […]

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The Impact of Visual Management Tools on Resource Management

Posted: October 14, 2018 at 4:30 pm   /   Blog, Productivity

G U E S T  P A P E R The Impact of Visual Management Tools on Resource Management Abstract The use of visual management has been evolving and effectively implemented in manufacturing and services organizations. It serves as the key sustaining force for many popular lean techniques including 5S, standard work and total productive […]

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Information Technology Source Management

Posted: October 14, 2018 at 4:19 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past Information Technology Source Management By Arthur Skuja Capital Quality News Contributed by : Candice Carter So how do you get your workstation updated to that Pentium 4 with Windows 2000? With greater and greater reliance on technology and increasing […]

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Celebrating Canadian Thanksgiving: Moving Quality to True Sustainability

Posted: October 8, 2018 at 6:13 pm   /   Blog, Quality

Message from the Chair, ASQ Ottawa Valley Section Happy Thanksgiving Everyone. Thanksgiving is a time to give thanks for our harvest and to reflect on the quality of our lives. Last month, the UN released its Sustainable Development Goals for 2030. As we prepare for November’s Quality Month, we may wish to take this time […]

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The pursuit of excellence

Posted: October 8, 2018 at 6:00 pm   /   Blast from the Past, Blog

G U E S T  A R T I C L E Blast from the Past The pursuit of excellence October Section Meeting Review By Bill Osborne Capital Quality News 2001 Issue 3 Contributed by : Candice Carter This month the section members were treated to what was , in the words of one participant […]

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Ottawa’s Internet of Things Ecosystem

Posted: September 29, 2018 at 4:38 pm   /   Blog

G U E S T  A R T I C L E The Internet of Things (IoT) is an extension of the Internet that interconnects Things with the people and computers already there. It’s a new paradigm increasingly underpinning our economic activity and way of life, with Ottawa in the thick of things, and fast […]

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