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Blog, Professional Development

A view of the Workshop “Training within Industry – How to Build A Work Instruction”

Posted: July 8, 2017 at 1:16 am   /   by   /   comments (0)

During quality audits, we often evaluate documentation such as procedures, and their content, against standards.  We also check if they reflect actual practice. However,  how do we know if a company is effective at actually turning these documents into skills?  In my experience, CAPAs originating from production (Corrective  Action and Preventive Reports) often identify training as a cause, and retraining is the action often taken.     This suggests that improper training could have far more detrimental effects. For example, when things go wrong in production, resource costs go up, product delivery is delayed and, worse, employee engagement, morale and motivation is negatively impacted.  If improper training is cited as the cause, what action do we take to correct this? Re-train.  And what action do we take to prevent this? Change the way you train.
A properly trained team delivers the product or service in a way that consistently meets the established standards and creates a high level of customer satisfaction.  Training well also results in a safer workplace, which is equally important.  


In November 2016, as part of Quality Month, ASQ Ottawa Valley Section and Nessis jointly hosted a Training within Industry Workshop. Richard Evans, LBC Certified, TWI Instructor and Sustainability Coach, led “How to Build a Work Instruction”.

Course Objective and Outcome

The attendees learned that following a systematic and consistent approach for the training, helps create value output.

The Method

Richard Evans provided a hands on training on “how to build effective work instructions?” As an example, the process shown in this article was taught professionally live in the TWI method. The instructor used the example of tying a knot, and used three different methods for teaching. First he spoke the instructions to one attendee, then he tied the knot himself in front of the attendee. Finally, he used the TWI method to the last attendee. It was clear to me, by the end, that the TWI method was far superior. Firstly, it shows respect for the individual. Secondly, by using a structured process that incorporates the purpose of each step, and emphasizing the key steps, learning can be achieved to a high degree. Of course, the first two attendees could not tie the knot, whereas the third could do it with no assistance.

Lesson Learned

From my perspective, watching the training session, live and in person, allowed me to empathize more with the different trainees experiencing the different methods. You can really relate to the people experiencing the different training styles, when you are there in person. To me, that was the best way to appreciate that training can be done better. I certainly will never approach training someone the same way again.

Comments from the participants

At this event, a group of seventeen participants were trained. They also heard about a respectful way to train.

Some comments I heard after the session:

“The JI section of the training was directly applicable to our workplace, we just have to start doing it”

“It was great, I began using the methods immediately upon returning to work”.

Workshop Photo Gallery

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About the author:

Shamir Doshi

Shamir Doshi is the current Vice Chair & PAR Chair for the Ottawa Valley Section of the American Society of Quality (ASQ) and is a Lean Engineer for a leading biomedical company in Ottawa. He can be reached using our contact form.


ASQ Ottawa