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2017 ASQ World Conference on Quality & Improvement Live from Charlotte North Carolina

Posted: May 2, 2017 at 5:01 pm   /   by   /   comments (0)

Technical Specialist, Quality Management at Defence Construction Canada and Treasurer for the ASQ Canada Conference Steering Committee

Blog Post no. 4 / Day 3 (End of Conference)

03 May 2017 – Sustaining Performance Improvement in the Government –  Transforming to a Risk Intelligence Enabled Organization – Team Excellence Award Ceremony and More!

Here is my last blog on the ASQ World Conference of Quality and Improvement.

The final day of the conference started with a session on “Sustaining Performance Improvement in the Government”. This session  focused on performance improvement processes (PIP) and quality and performance improvement (QIP), and how these tools are applied in the government. The speaker highlighted that improvement initiatives are hard to sustain in government due to frequent changes in leadership and policy. The focus of departments is generally short term, making long term improvements difficult to complete.

The second session of the day was “Transforming to a Risk Intelligence Enabled Organization”. The focus on this session was looking at risk in a different way to enable the organization to look at risk from the perspective of the entire organization instead of project based. What is the total effort that risk has on the organization was the approach.

The speaker suggested that RISK should be defined as R-research, I – investigate, S- solution and K- knowledge.

At the  closing session of the day, the Team Excellence Award Ceremony presented the bronze, silver and gold awards to the Team Excellence Challenge winners and the Chair of ASQ made closing remarks.

The conference ended with keynote speaker Kelly McGonigal, Lecturer, Stanford University. Kelly’s talk was on the upside of stress and how we perceive stress can have an effect on the body’s ability to deal with that stress. New data is showing that how we look at stress mentally has a direct effect on the impact stress has on our body’s. If we see stress as positive as opposed to a negative then we are better equipped to deal with that stress as the body reacts more positively to the stress, providing it with hormones that help us become stronger and better equipped to deal with the stress.

This was a great ending to a exciting 4 days learning and networking with fellow quality professionals.

Phil Grandy, ASQ CQT, CQM/OE, CQA

Blog Post no. 3 / Day 2

02 May 2017 – A Structured Creative Thinking Method – Problem Solving using the TRIZ (Theory of Inventive Problem Solving) and More!

Geoff Colvan Senior Editor-at-Large, Fortune Magazine, started out the morning with a great talk on how as the world changes and with the continue introduction of robots and applications that are talking on more and more of the work humans do and do it better and faster; humans are still required to make organizations work. He highlighted that an organization’s wealth (stock) can change instantly, up or down, when the key staff either leave or join the company. He reinforced that it is not machines that make a company, but people.

Culture is the key to an organization, not technology.

Geoff said that organizations need to ask “What can people do better than computers?”, and “What are humans most driven to do?”. The answer is conversation and interaction. Culture is the key to an organization, not technology. Corporate culture is people doing what they do without being told what to do. Geoff talked about what makes humans so valuable. The answer for him is deep human skills such a empathy (deep human interactions), creative problem solving together (team interaction) and storytelling (if you want to inspire, motivate people, tell them  a story).

 I attended a morning workshop entitled “A Structured Creative Thinking Method” that showed a new approach to problem solving using the TRIZ (theory of inventive problem solving) methodology. This is a new way to approach problem solving using reference examples to generate ideas and solve problems. I plan to try this methodology in my next continuous improvement event.

In the afternoon I attended a session on “Using a Process Map to create a Process Architecture”. This session presented some very interesting approaches to business process architecture. The presentation provided a framework and templates for developing a process architecture that expands a traditional process map to encompass the information elements that build an organizations process architecture. There was focus on the process architecture tool that can build the process architecture and preform lean analysis, including value analysis, process analysis and waste analysis.

The day ended with a reception at the NASCAR Hall of Fame and a presentation, honouring the last 15 ASQ Chairs. The evening was a great opportunity to network, enjoy music, light food and deserts and interactive challenges focused around NACAR.  It was a great social event.

Blog Post no. 2 / Day 1

01 May 2017 – Key Note speech
Lessons from transforming an organizational Culture and More!

Live from the ASQ would conference on Quality and Improvement in Charlotte NC on the first full day of the event.

The opening Key Note speaker was Jeremy Gutsche , a  Canadian and innovation expert . He talked about how change is happening at an exponential rate and that we all need to adapt to the changing world around us. We need to develop processes that are adaptable in order to manage the ever increasing change.

What worked in one organization does not mean it will work in another organization- the cultures are different.

In the morning I participated in a session on “Lessons From transforming an Organizational Culture”. The focus and takeaways from this  session was understanding that what worked in one organization does not mean it will work in another organization-  the cultures are different. When looking at cultural change, ask “what is the expected behaviour? When you ask this, you can drive the culture towards this goal. When changing a culture, you need to have systems and tools in place to change the behaviours.

Another great session was on ISO 9001:2015 transition. This session provided 10 tips for a successful transition and was provided by one of the members from the ISO TC176 committee.

In the afternoon I participated in a session on “Building a Change Management System”. The speaker highlighted that 70% of large transformation efforts fail. To prevent this, the change requires an executive champion (Senior leadership) and great communication. The speaker provided 5 things a good change leader needs to – have a clear vision, a comprehensive plan (including people), brand and market the change, articulate what success looks like and communicate-communicate-communicate.

The exhibitor area provided great networking and products to help with every aspect of quality and quality management.

I have been going around meeting lots of Canadians and making connections and talking about the upcoming 2017 ASQ Canadian Conference in Ottawa.

Looking forward to tomorrow and more great learning and networking.

Blog Post no. 1 / Day 0

30 April 2017 – ASQ Annual Business Meeting

I was lucky enough to be able to attend the 2017 ASQ World Conference on Quality and Improvement in Charlotte North Carolina this year and on Sunday April 30th attended the ASQ Annual Business meeting.

Eric Hayler, ASQ Chair provided a business update on ASQ, with information presented on the finances, membership, and the transformation project that ASQ has embarked on. There was a Q&A session hosted by the CFO, CEO and current chair and Chair Elect. The Chair and Chair Elect both spoke about the transformation project and how ASQ is looking at how to meet the needs of the Millennials as well as the current members. This project is ensuring that the core of ASQ remains in place while looking to the future.

The business meeting also included presentations of various awards and medals to ASQ members. I was lucky enough to see Govinarajan Ramu ( past ASQ Ottawa Chair) receive the Crosby Award medal. Govindarajan now lives and works in San Jose California for Sunpower Corporation. Daniel Zrymiak also received a distinguished award and medal.  Michael Hart (not present for the presentation) was presented with the ASQ Fellow pin. Pictures of Govindarajan Ramu receiving his award are included. I was also fortunate to have my picture taken with Govindarajan.

Following the Annual Business Meeting there was a reception and networking in the exhibit hall which provided a great opportunity to meet ASQ members from around the world as well as fellow Canadians.

 Charlotte, North Carolina