Newsletter subscribe

Blog, Events


Posted: February 28, 2017 at 8:42 pm   /   by   /   comments (0)

Shamir Doshi, Vice Chair, ASQ Ottawa Section and enthusiastic participant is very pleased to represent the Ottawa Chapter and to share his experience in a daily blog. Read his blog posts here! 

For the Next Post – Stay tuned!

Blog Post no. 3

28 February 2017 – Day 2

Flying out at midnight after the second day at the LSS conference, its hard not to wonder at the lights of the urban sprawl of the city below.  What is all this busy activity?  How is it all sustained?   Two words come to mind: Trust and Respect.  Without these two values working in the background, nothing humans do would work.  But, like many words, these particular values are difficult to describe.  It is much better that they are experienced.  One situation where trust and respect are experienced is during the Gemba walk. On my last day, I attended the workshop on the Art of Process Observation where the facilitators guided the audience through a room changeover at the actual hotel where we were staying.

Before we left, Chad Smith, one of the speakers, asked the audience for things that we should remember when doing a process observation.  The list they came up with was quite good:

  • Don’t interact or disrupt (RESPECT)
  • Be Careful about asking “why” eg. why don’t you guys do this or that instead (RESPECT)
  • Assume positive intent (RESPECT)
  • Deep respect (RESPECT)
  • It’s not necessarily someone’s fault, the process let us down (TRUST)
  • They are the experts (RESPECT)
  • Express gratitude (RESPECT)
  • Inform the frontline staff in advance (RESPECT)

If you want to build trust and respect, go to where the action is, also known in Japan as the Gemba.  Go and see by doing a process observation.  Do it as a team, but follow the above guidelines.  Come back to the meeting room and use a silent brainstorm technique: write down your thoughts on post-it notes and categorize them, in silence, under the 7 deadly wastes.


Looking at the program itinerary back here in Ottawa, there were other sessions that looked interesting that I wish I could have attended.   But, looking at my notes and pictures, the ones I did get a chance to experience were transformative and educational.  This last workshop, and last post!, should be a reminder that it doesn’t take much to start making change within your organization.

Blog Post no. 2

27 February 2017 – Day 1

Today started with a workshop on Success Factors on Creating a Lean Culture.  In this session, I learned that one should differentiate between culture and climate.Climate is more short term and changes over time (like the stressful end of month).

A culture is more long term and shows in how we cope, how we work together, how we send a clear message to new members on shared values, and how we identify with these values.



How do you influence culture?  There are numerous ways, but a key point here is to purposefully use historical experiences or stories to reiterate how the team brought about change in the past.

The theme of culture continued through the rest of the sessions I attended.  One was on securing buy-in for Lean and Six Sigma and another on developing coaches for continuous improvement.  In these sessions we learned about how vital it is to bring your successes to light, through posting and communicating through the wall postings or through the company intranet.  Visual postings have their own power to secure buy-in and a culture of improvement.  In another session we learned that if managing is about thinking, leading is about developing a person’s or a team’s ability to think for themselves.  This perspective on leadership encourages independent and team problem solvers.

We also bumped into William LaFollette, a volunteer at the event.  He gave me some more pointers on how to engage coworkers that are resistant to change.  Its those impromptu conversations that makes an experience like this so valuable.

Overall a great Day 1 with so much to bring back to my company.  Tomorrow I am planning on attending a session on
The Art of Process Observation: The Shingo-Inspired Way of Truly Understanding the Current State.

Blog Post no. 1

26 February 2017
Introducing 2017 Lean and Six Sigma Conference

So far my trip to the Lean Six Sigma Conference in Phoenix, Arizona, has got off to a good start!

One of my goals was to connect with the Lean Enterprise Division member leaders.  I got that opportunity by bumping into some of the leaders including Lance Coleman the Division Chair Elect.  It was great to talk to him and other member leaders as the conference winds up.

I also met JD Marhevko, who showed me a folding cube to help visualize Hoshin Kanri! See below.  The Hoshin Kanri method will be explained in more detail in a workshop entitled Linking Lean Systems and Strategic on Tuesday.

Tomorrow, Day 1, I plan on attending a workshop on Success factors for Creating a Lean Six Sigma Culture and a session called Change Perspectives to Change Ingrained Processes.  Check my blog tomorrow for more details.

Comments (0)

write a comment

Name E-mail Website